These Terms and Conditions set out the basis on which we provide household and commercial removal, packing, storage, and associated services in Clapham and surrounding areas. By booking or using our services, you agree to be bound by these Terms and Conditions. Please read them carefully before making a booking.
In these Terms and Conditions, the following expressions have the meanings set out below:
1.1 We, us, our refer to the removal service provider.
1.2 You, your refer to the customer or business booking or using our services.
1.3 Services means any removal, packing, unpacking, loading, unloading, transport, storage, or related work we provide.
1.4 Goods means the items, belongings, furniture, equipment, or other property handled or transported by us on your behalf.
1.5 Contract means the agreement between you and us for the supply of services, incorporating these Terms and Conditions.
2.1 We provide local and regional removal and associated services, including domestic and commercial moves, within Clapham and other areas as agreed at the time of booking.
2.2 The specific services, dates, times, addresses, and any special requirements will be confirmed in our written quotation or booking confirmation. Only those services set out in the quotation or confirmation form part of the contract.
2.3 Any additional services requested on the day of the move, or after the contract is formed, are subject to our approval and may incur additional charges.
3.1 You may request a quotation by providing accurate details about your property, access, inventory of goods, and service requirements. Quotations are based on the information you provide.
3.2 Quotations are normally provided free of charge and are valid for a limited period as stated on the quotation. If no period is stated, the quotation is valid for 30 days from the date of issue.
3.3 A booking is not confirmed until you have accepted our quotation, agreed to these Terms and Conditions, and we have issued a written confirmation.
3.4 We reserve the right to refuse any booking at our discretion, including where access or conditions are unsafe or impractical, or where the nature of the goods contravenes these terms or applicable laws.
4.1 You are responsible for ensuring adequate access to the property at both collection and delivery addresses, including clearing obstacles and informing us of any parking restrictions, narrow roads, low bridges, or internal access issues such as small lifts or staircases.
4.2 You must arrange and pay for any parking permits, suspensions, or authorisations required for our vehicles to park near the property. Delays or fines resulting from a lack of suitable parking may be charged to you.
4.3 You must be present or represented at the collection and delivery addresses to provide access, confirm instructions, and sign any necessary documentation, unless otherwise agreed.
4.4 You are responsible for ensuring that goods are properly prepared for removal. This includes emptying drawers and cupboards where necessary, disconnecting appliances (unless we have specifically agreed to do so), and adequately securing fragile or high-value items, unless you have booked a packing service with us.
5.1 Our quotation will set out the basis of our charges, which may be calculated by time, volume, distance, or a combination of these factors.
5.2 The quotation does not include charges for customs duties, inspections, parking fines, tolls, congestion charges, ferry fees, or any other third-party charges unless expressly stated. Any such costs incurred by us on your behalf will be added to your final invoice.
5.3 If the information you provide at the quotation stage is incomplete or inaccurate, or if the conditions on the day differ significantly from those described, we may adjust our charges to reflect the additional time, labour, distance, or equipment required.
5.4 Additional charges may arise where:
a. There are delays outside our control, such as waiting for keys or late access to the property.
b. There is a requirement to carry items above the first floor without suitable lifts.
c. Access is more difficult than stated, requiring extra staff or specialist equipment.
d. You request additional services, such as dismantling and reassembly of furniture, packing of further items, or extra trips.
6.1 Unless otherwise stated in our quotation, a deposit may be required to secure your booking. The deposit amount and due date will be specified in the quotation or booking confirmation.
6.2 The balance of the charges is normally payable before or on the day of the move, as set out in the quotation. We reserve the right to withhold commencement or completion of services until payment has been received in full.
6.3 We may accept payment by card, bank transfer, or other methods as advised. All payments must be made in the currency and within the time frames specified on your quotation or invoice.
6.4 If you fail to make payment when due, we may charge interest on overdue amounts at a reasonable commercial rate and recover any reasonable costs incurred in pursuing the debt.
7.1 If you need to cancel or postpone your booking, you must notify us as soon as possible. Cancellation or postponement charges may apply, depending on the notice provided.
7.2 Unless otherwise stipulated in writing, the following charges may apply for cancellations or postponements initiated by you:
a. More than 10 working days before the scheduled service date: loss of deposit only, if a deposit was paid.
b. Between 5 and 10 working days before the scheduled service date: up to 50 percent of the total quoted price.
c. Less than 5 working days before the scheduled service date: up to 100 percent of the total quoted price.
7.3 If we need to cancel or significantly alter your booking due to circumstances beyond our control, such as extreme weather, vehicle breakdown, staff illness, safety concerns, or legal restrictions, we will aim to offer an alternative date or a refund of any amounts paid for services not provided. We will not be liable for any indirect or consequential loss arising from such changes.
8.1 You confirm that the goods belong to you or that you have the full authority of the owner to enter into this contract in respect of the goods.
8.2 We do not carry or store, and you must not request us to handle, any prohibited or dangerous items, including but not limited to:
a. Explosives, firearms, ammunition, or weapons.
b. Gas cylinders, flammable or combustible substances, paints, solvents, or chemicals.
c. Illegal drugs or other contraband.
d. Perishable or refrigerated goods requiring special storage.
e. Animals, plants, or living organisms.
f. Cash, jewellery, watches, precious metals or stones, or collections of high individual or collective value.
8.3 If we discover prohibited or dangerous goods among your items, we may remove, dispose of, or surrender them to the relevant authorities without liability to you, and you will be responsible for any associated costs or damages.
9.1 We will exercise reasonable care and skill in providing our services. Our liability for loss of or damage to goods or property will be limited as set out in this section.
9.2 Unless otherwise agreed in writing, our liability for loss or damage to goods in our custody or control is limited to a reasonable amount per item or per consignment, subject to an overall cap. Details of any applicable cap or valuation basis will be stated in our quotation or provided upon request.
9.3 We are not liable for:
a. Loss or damage resulting from your failure to prepare goods properly, including inadequate packing where you have chosen to pack the goods yourself.
b. Loss or damage to goods where pre-existing defects, weaknesses, or inherent vice contributed to the loss.
c. Normal wear and tear, minor marks, or scuffs that may occur despite reasonable care.
d. Electrical or mechanical derangement of appliances, instruments, or equipment unless there is clear evidence of external physical damage caused by our negligence.
e. Loss of data or records stored on electronic devices.
9.4 We are not liable for any indirect or consequential loss, such as loss of profits, loss of use, emotional distress, or loss of opportunity. Our liability is restricted to the reasonable cost of repair or replacement of damaged goods, subject to any agreed limits.
9.5 You are strongly advised to arrange appropriate insurance cover for your goods and any consequential losses that may arise, especially for high-value items. Where we offer additional insurance options, details will be provided separately.
10.1 You must inspect goods and property as soon as reasonably possible after the completion of the services.
10.2 Any apparent loss or damage must be reported to us in writing within a reasonable period, normally within 7 days of the move or delivery, giving full details of the items concerned and the nature of the damage.
10.3 Where loss or damage is not apparent at the time of delivery, you must notify us in writing as soon as it is discovered and, in any event, within a reasonable time frame that allows for proper investigation.
10.4 We may require access to the goods or property to inspect the alleged damage. You must retain any damaged items and packaging until our investigations are complete.
11.1 We operate in accordance with applicable waste and environmental regulations. Where we agree to remove unwanted items, we will do so lawfully and, where required, using licensed waste transfer stations or approved recycling facilities.
11.2 You must clearly identify any items intended for disposal or recycling and confirm that you are entitled to dispose of them.
11.3 We will not accept responsibility for items that you instruct us to dispose of. Once removed for disposal, such items cannot be retrieved.
11.4 Certain waste types, such as hazardous materials, electrical equipment, or large quantities of building waste, may be subject to additional requirements or charges. We reserve the right to refuse items that cannot be handled safely or legally under the relevant regulations.
12.1 We will make reasonable efforts to meet agreed dates and times, but these are estimates and may be affected by traffic, weather, accidents, or other factors beyond our control.
12.2 We are not liable for delays caused by events outside our reasonable control. Where such events occur, we will aim to keep you informed and take reasonable steps to minimise disruption.
13.1 We reserve the right to subcontract some or all of the services to carefully selected partners or subcontractors.
13.2 Where we use subcontractors, we will remain responsible for the proper performance of the contract, subject to the limitations set out in these Terms and Conditions.
14.1 We will collect and use your personal information only for the purposes of administering your booking, providing our services, and managing our relationship with you, in accordance with applicable data protection laws.
14.2 Your information may be shared with our staff, subcontractors, or insurers where reasonably necessary for the performance of the contract or the handling of any claims.
15.1 If you are dissatisfied with any aspect of our services, you should raise the issue with us as soon as possible so that we can attempt to resolve it.
15.2 We will investigate complaints promptly and aim to find a fair and reasonable solution in line with these Terms and Conditions.
16.1 These Terms and Conditions, and any dispute or claim arising out of or in connection with them or the services, shall be governed by and construed in accordance with the laws of England and Wales.
16.2 You and we agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or their subject matter.
17.1 If any provision of these Terms and Conditions is found to be invalid, illegal, or unenforceable, the remaining provisions shall continue in full force and effect.
17.2 Any waiver of a breach of these Terms and Conditions must be in writing and shall not be deemed a waiver of any subsequent breach.
17.3 These Terms and Conditions, together with any quotation or written confirmation, constitute the entire agreement between you and us in relation to the services and supersede any prior understandings or agreements.
17.4 We may update or amend these Terms and Conditions from time to time. The version in force at the time your booking is confirmed will apply to your contract.
If you’re preparing to move home and are unsure about where to begin then one of the best removal companies Clapham is happy to offer you advice on all aspects of your move.
| Transit Van | 1 Man | 2 Men |
| Per hour /Min 2 hrs/ | from £60 | from £84 |
| Per half day /Up to 4 hrs/ | from £240 | from £336 |
| Per day /Up to 8 hrs/ | from £480 | from £672 |
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